At Basswin, we recognise that gambling carries inherent risks and that a minority of players may develop problematic patterns of behaviour. This page sets out the measures we have in place to support informed decision-making, outline available tools, and direct players to appropriate assistance.
Basswin operates under a licence issued by the UK Gambling Commission (UKGC). As a condition of that licence, we are required to implement measures designed to protect consumers, including vulnerable individuals and those at risk of gambling-related harm.
Our approach is guided by the following principles:
Problem gambling is characterised by a loss of control over gambling behaviour, leading to negative consequences in a person's personal, financial, or professional life. Recognising the signs early is important.
Common indicators include:
If any of these apply to you, we encourage you to use the tools available through your Basswin account or seek external support.
Basswin provides a range of practical tools within every player account. These are available at no cost and can be applied at any time without delay.
Players may set daily, weekly, or monthly limits on the amount deposited into their account. Once a limit is in place, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period as required by UKGC regulations.
A session time limit restricts the duration of any single gambling session. Once the limit is reached, the session ends automatically. Players may also enable reality check reminders at regular intervals during play.
A loss limit caps the maximum amount a player can lose within a defined time period. This tool operates independently of deposit limits and provides an additional layer of financial control.
Players who wish to stop gambling for a defined period — or indefinitely — may activate self-exclusion directly from their account settings. Options include:
During any period of self-exclusion, Basswin will suspend the account and cease all promotional communications. Reactivation after a short-term break requires a deliberate opt-in by the player.
In addition to account-level tools, UK players may register with GamStop, the national self-exclusion scheme. GamStop allows a player to exclude themselves from all UKGC-licensed operators simultaneously via a single registration.
Basswin is registered with GamStop and honours all exclusions submitted through the scheme. If you are registered with GamStop, you will be unable to access your Basswin account for the duration of your chosen exclusion period.
Basswin does not permit persons under 18 years of age to register or gamble. Age verification is conducted during account registration and may be requested at any point during the account lifecycle.
We recommend that adults sharing a household with minors make use of parental control software to restrict access to gambling websites. Examples of such tools include those provided by major internet service providers and dedicated filtering applications.
If you require independent assistance, the following organisations offer confidential support to individuals and families affected by gambling-related harm. All services are free of charge.
If you need assistance applying any of the tools described on this page, or if you have concerns about your own gambling behaviour, you may contact our support team at any time. Our team is trained to handle these conversations in a confidential and non-judgmental manner.
